ISO 20000:2011:

With the development of the use of IT technology, many organizations have started to focus on the quality of service delivery. The availability of an IT Service Management System compliant with ISO 20000-1: 2011 helps organizations consider their stakeholders and determine key directions for delivering quality services. Service Management System (SMS, ITSMS) – A management system for determining service direction and controlling the activities of service providers regarding service management. The ISO 20000 standard specifies requirements for organizations that provide any kind of IT services, regardless of size, field of activity, or geographical location. Note that this standard can be recommended for high-tech organizations (system integrators, banks, insurance companies, ISPs, software developers, etc.). Benefits of Implementation and Certification Build trust with customers, partners, and other stakeholders. Gain international recognition and promote the company's image in internal and external markets. Increase the efficiency and reliability of IT service delivery. Mitigation of Risk, Impact, and Damage Caused by IT and IS Incidents. Promotion of general information technology and reduction of cost of regular development. Expand the company's ability to participate in government contracts.